I. Introduction
When you use Hbo Taxi, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data.
II. Overview
This notice applies to users of Hbo Taxi’s apps, websites, and other services globally. This notice describes how Hbo Taxi and its affiliates collect and use data.
This notice specifically applies to:
Riders: those who request or receive transportation and related services via their Hbo Taxi account.
Drivers: those who provide transportation to Riders individually via their Hbo Taxi account or through partner transportation companies.
All those subject to this notice are referred to as “users” in this notice. Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
III. Data collections and uses
A. The data we collect
Hbo Taxi collects data:
1.provided by users to Hbo Taxi
2.created during use of our services
3.from other sources
Hbo Taxi collects the following data from these sources:
1. Data provided by users. This includes:
Account information: We collect data when users create or update their Hbo Taxi accounts, or place orders via guest checkout features. This includes first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings, and loyalty program information for Hbo Taxi partners.
For drivers and delivery persons, this also includes vehicle or insurance information, emergency contact information, and evidence of health or fitness to provide services using Hbo Taxi apps.
Background check information: This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by Hbo Taxi service providers.
Identity verification documents and photos: This includes government issued identification such as driver’s license or passports (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.
2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect precise and approximate location data from drivers’ and delivery persons’ mobile devices when the Hbo Taxi app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
Location data (riders and order recipients). We collect precise and/or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
Hbo Taxi collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.
Riders and order recipients may use the Hbo Taxi apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the Hbo Taxi apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.
In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered); and payment transaction information (such as a restaurant’s or merchant’s name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We collect data regarding communications between users that are enabled through Hbo Taxi’s apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).
3. Data from other sources. These include:
• Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
• Hbo Taxi account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts (such as Enterprise Customers).
• Users or others providing information in connection with claims or disputes. Hbo Taxi business partners through which users create or access their Hbo Taxi account, such as payment providers, social media services, or apps or websites that use Hbo Taxi’s APIs or whose APIs Hbo Taxi uses.
• Hbo Taxi business partners in connection with debit or credit cards issued by a financial institution in partnership with Hbo Taxi to the extent disclosed in the terms and conditions for the card.
• Service providers who help us verify users’ identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
• Insurance, vehicle, or financial services providers for drivers and/or delivery persons. partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company).
• Publicly available sources.
• Marketing partners and service providers, including banks in connection with cash back programs, and data resellers.
• Law enforcement officials, public health officials, and other government authorities.
B. How we use data
Hbo Taxi uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:
• to enhance the safety and security of our users and services
• for customer support
• for research and development
• to enable communications between users
• for marketing and advertising
• to send non-marketing communications to users
• in connection with legal proceedings
Hbo Taxi uses the data we collect:
1. To provide our services. Hbo Taxi uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
• create/update accounts.
• enable transportation, delivery and other services/features, such as:
• using location data to navigate rider pick-ups and order drop-offs, calculate ETAs, and track the progress of rides or deliveries.
• enabling features that involve data sharing, such as sharing driver first name and vehicle information with riders to facilitate pick-ups, or features that enable ETA sharing and fare splitting.
• matching available drivers and delivery persons to users requesting services, including based on personal data such as location and proximity to other users, and user settings / preferences (such as preferred destinations), and non-personal data such as vehicle type requested.
• enabling accessibility features.
• calculating prices and fares, including using location data and trip or order details (such as requested pick-up and drop off addresses). We may also consider non-personal data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing.
• process payments, and enable payment and e-money products such as HBO Money
• personalize users’ accounts. For example, we may present order recipients with personalized restaurant or food recommendations based on their prior orders and delivery location.
• facilitate insurance, vehicle, invoicing, or financing solutions.
• provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.
Hbo Taxi performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of Hbo Taxi’s and its users’ legitimate interests.
2. Safety, fraud protection and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:
verifying users’ accounts, identity or compliance with safety requirements.
For example, we review driver and delivery person background checks (including criminal history where required or permitted by law) to verify their identities and eligibility to provide transportation or deliveries.
In the United States, we may also perform rider and order recipient identity verification using names, date of birth, emails, telephone numbers, payment information, and third party wallets, to help deter use of our services by fraudulent accounts.
We also require verification of user identity and/or age to use payment methods such as cash, receive deliveries of alcohol or cannabis, or use products like Hbo Taxi Carshare and Hbo Taxi Rent. We process user profile pictures, government-issued identification photos and numbers, or other user-submitted photographs to perform this verification, including in some regions through use of facial recognition technology. We also use such technology to prevent fraudulent use of identification photos, or to prevent users from creating multiple accounts.
We also use facial recognition technology to prevent fraudulent use of Hbo Taxi accounts by those other than the account owner. This is done through Hbo Taxi’s Real-Time ID Check feature, which regularly asks drivers and delivery persons to take selfies before they can go online, which Hbo Taxi then compares with their profile picture and driver’s license photo. (In the UK, we also use location and device data associated with such selfies for this purpose). We also use this feature to verify change of bank account information, and to facilitate regaining account access.
We also use selfies to verify that users are wearing helmets or other safety gear through the use of object verification technology.
We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
Please see here for more information regarding account and identity verification.
using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking / acceleration), transaction, and usage data to identify potentially unsafe drivers and driving. This can lead to drivers and delivery persons receiving messages encouraging safer driving, and/or account deactivation following human review. using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud, including by guest users.
using reported incidents, user ratings*, and other feedback to encourage safe use of Hbo Taxi’s platform and compliance with our terms and as grounds for deactivating users with low ratings.
using driver data (such as past trip information and reported incident rates) and rider data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and ratings information) to predict and help avoid pairings of users that may result in increased risk of conflict.* We also avoid pairings where one user has previously given the other a low (e.g., 1 star) rating.
using location, phone number, user name, vehicle details and other relevant information to provide live support from safety experts during trips or deliveries.
The fraud and unsafe driving prevention and detection activities described above may be considered profiling under applicable laws, and can result in deactivation of users (generally only after human review). For information regarding how to object to the above activities, please see “Choice and transparency” below.
Hbo Taxi performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Hbo Taxi, our users and members of the general public.
3. Customer support. We use the information we collect (which may include call recordings, chat logs, in-app audio recordings and dashcam footage) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
Hbo Taxi performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Hbo Taxi’s legitimate interests in monitoring and improving its customer support services.
4. Research and development. We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
Hbo Taxi performs the above activities on the grounds that they are necessary for purposes of Hbo Taxi’s legitimate interests in improving and developing new services and features.
5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order.
Hbo Taxi performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.
6. Marketing and Advertising. Hbo Taxi uses data (other than guest users’ data) to market its services, and those of Hbo Taxi partners.
We specifically use account, approximate location, device and usage data, and trip and order history to provide ads and marketing communications that are personalized based on users’ observed or inferred location, interests and characteristics (which may include inferred gender*).
This includes using this data to:
send emails, text messages, push notifications, and in-app messages or other communications marketing or advertising Hbo Taxi products, services, features, offers, promotions, sweepstakes, news and events. For example, we may send push notifications suggesting a user’s favorite destinations or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered.
display Hbo Taxi advertising on third party apps or websites.
display third party advertising in Hbo Taxi’s apps or in connection with our services. For example, we display ads for restaurants or merchants that are available on Hbo Taxi’s apps. These ads (which are identified as “Sponsored Listings” in Hbo Taxi’s apps) include recommendations that are personalized based on users’ location and order histories. We also display ads for third party products that are not available on Hbo Taxi’s apps.
We also provide ads that are personalized based on data about users’ current trip or delivery request, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third party products that may be available at that supermarket.
We also measure the effectiveness of Hbo Taxi’s ads, and of third party ads displayed in Hbo Taxi’s apps or in connection with our services.
Hbo Taxi performs the above activities on the grounds that they are necessary for purposes of Hbo Taxi’s legitimate interests in informing users about Hbo Taxi services and features or those offered by Hbo Taxi partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on users’ choices regarding how Hbo Taxi may use their data for marketing and advertising.
7. Non-marketing communications. Hbo Taxi may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Hbo Taxi or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, Hbo Taxi has notified users of ballot measures or pending legislation relating to Hbo Taxi’s services in those users’ areas.
Hbo Taxi performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of Hbo Taxi’s and its users’ legitimate interests in informing users about events that may have an impact on their use of Hbo Taxi’s services.
8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of Hbo Taxi’s services, to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies, or pursuant to legal process or governmental request, including from law enforcement.
Hbo Taxi performs the above activities on the grounds that they are necessary for purposes of Hbo Taxi’s legitimate interests in investigating and responding to claims and disputes relating to use of Hbo Taxi’s services and features, and/or necessary for compliance with applicable legal requirements.